Terms & Conditions


Welcome to Premier Prosthetics online.

These Terms and Conditions govern the use of premierprosthetics.com.au ("the website"). The website is owned and operated by Premier Prosthetics and Orthorics Limited [Premier Prosthetics].

If you need more assistance you can always contact us on (02) 9649 4177, or email premierprosthetics@premierprosthetics.com.au.


Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). [Premier Prosthetics], reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Any liability of [Premier Prosthetics] or [Premier Prosthetics]’s Associates in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of [Premier Prosthetics] be limited to:
1.    In relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
2.    In relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

The information contained on the website is provided by [Premier Prosthetics] in good faith. To the best of [Premier Prosthetics]'s knowledge, the information is accurate and current. However, [Premier Prosthetics] and its related bodies corporate, any of their directors, officers, employees, consultants or shareholders do not make any representation or warranty as to the accuracy or completeness of the information.

To the fullest extent permitted by applicable law, [Premier Prosthetics] disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. [Premier Prosthetics] makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.

You expressly acknowledge and agree that [Premier Prosthetics] does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and [Premier Prosthetics] is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.

You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", [Premier Prosthetics] will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website.


Copyright in the halogen.sphereshop.com.au website is property of [Premier Prosthetics]. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of [Premier Prosthetics] and third parties. This property may only be used for the purposes of browsing the premierprosthetics.com.au website and acquiring goods and services of Premier Prosthetics and Orthotics.


These Terms and Conditions are governed by the laws in force in New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts, which may hear appeals from those courts.


If you purchase goods and services from Premier Prosthetics or create a membership account with us, we may require you to provide your name, address, email address, or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide premierprosthetics.com.au with current, complete and accurate customer information when asked to do so by the website or an employee of [Premier Prosthetics].


All care is taken to ensure that premierprosthetics.com.au website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.


We treat all customer information in accordance with our Privacy Policy.

Our Privacy Policy constitutes part of these Terms and Conditions:


At premierprosthetics.com.au, we would like to assure you that we take your information and privacy very seriously. The following is a description of what we do and don't do with your details.


For premierprosthetics.com.au to process your order, we need information such as your name, email or contact number. Other information will also be collected with your permission from time to time. This will normally include preferences such as likes or dislikes.

Outside of information that you enter on the web site, we also receive and store certain types of information when you interact with [Premier Prosthetics], this is provided through the use of Cookies.


•    Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser.
•    Cookies enable our systems to recognise your browser and welcome you back to the Store.
•    By disabling cookies, you will not be able to participate in some of the features offered by halogen.sphereshop.com.au.
•    Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser.
•    We recommend that you leave your Cookies enabled otherwise; you will not be able to shop with us.
•    Our cookies don't send us back any information about your computer or any other information on your hard drive.

Information that you have provided us will be used in four ways:
•    To enhance your shopping experience
•    To communicate to you new products and services and also at times, the opportunity to up take on special promotions or offers. You have the option to opt-out of this communication by replying to the communication with an unsubscribe message or to change your preferences through My Account
•    To communicate issues or opportunities regarding the business or operations of [Halogen Foundation Limited] or any of its subsidiary organisations
•    To generate a holistic but anonymous view of the premierprosthetics.com.au customer base. This information will allow us to analyse trends and demographics to help premierprosthetics.com.au to improve on the services provided
It is important to note that we send periodical communications to people who have "opted in" to receive email updates about products and special offers, and retain the right to inform our customers of changes in our business operations from time to time. We intend to honour our members' rights to privacy and do not set out to "spam" our members in any way.


•    Partners
Third party companies and individuals have been engaged to perform functions on behalf of [Premier Prosthetics].Functions such as fulfilling and delivery of purchases, credit card payment authorisation, trend analysis, marketing and promotions, but all information will only be used to perform their appropriate functions and not for other usage.
•    Authorities
[Premier Prosthetics] will pass on any information relating to suspected fraudulent activity to appropriate authorities
•    Industry Groups
From time to time we provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This may comprise data collected about you and other users to form aggregate results. However, we will not provide any direct personal information that identifies you as our customer.
•    Verification of Members
We do use various details to verify information given to us by our members. At times, we use:
•    names on member accounts to compare with information on credit cards
•    we use member phone numbers and email addresses provided to us to communicate with customers about payments
•    we use member addresses to check against credit card billing addresses etc .
•    in cases where fraud or other crime is suspected, we do communicate with Police, Banks and other relevant authorities
•    Many of these checks are done manually and communication is handled carefully by a member of [Premier Prosthetics]’s own Customer Service team.
•    Lost login and Password details
All information is kept private. Many members often forget details such as their passwords. We do not distribute these either via telephone. The customer is informed of their "Password" via email.


•    All information submitted to halogen.sphereshop.com.au is secured using Secure Sockets Layer (SSL) software.
•    Information sitting on the halogen.sphereshop.com.au website is protected by state-of-the-art encryption and firewall technology.


•    Personal information provided by you can be viewed and changed by you if information provided is incorrect or out of date.
If you need more assistance you can always contact our Customer Service team on (02) 9649 4177 between 9am - 5pm AEST Monday to Friday (excluding public holidays), or email premierprosthetics@premierprosthetics.com.au


A [Premier Prosthetics] member may not have more than one active membership, whether this is by use of name, email address, an alias or combination thereof. If you breach this condition, you may be liable for the recovery of any benefits obtained this way, such as Gift Vouchers / Gift Certificates, promotional benefits and the value therein.

Membership accounts are non-transferable. You may update, edit or terminate your membership account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times.

As a [Premier Prosthetics] member, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your membership account and password.


Prices of goods and services, postage and handling fee, and other charges displayed on the premierprosthetics.com.au website are current at the time of display. These prices are subject to variation without notice.

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.